We are committed to protecting your privacy whilst providing you with a personalised service. This privacy policy outlines the ways we may collect, store and use your data and why.

Who is Upset The Rhythm?
Upset The Rhythm is a live music promoter and record label operating out of London since 2003. We are run as a sole trader enterprise and can be contacted here: Upset The Rhythm (c/o SRD) , First Floor Rear , Concept House , 23 Billet Lane , Hornchurch , Essex , RM11 1XP

How do we use your data?
There are only two bases under which we process your data:

Contract purposes
When you make a purchase from us we will use your data in order to fulfil our contract with you. For example to post purchased items to you. Where your data is required in order for us to be able to perform our contractual obligations we will make this clear - eg. by making fields on a web form mandatory. If you ask us to stop processing or delete your information while we still have an open contractual obligation to you, such as tickets for a performance you have not yet attended, we will only do so after the contract has been completed or cancelled and refunded if this is possible.

Legitimate business interests
We collect and process your personal data for purposes that are in our legitimate organisational interests. We process your data in order to inform you of events and new products through our label. We will always consider your right to privacy and ensure that our use of data is proportionate.

What choices do I have about how my data is used?
You have the right to object to any of this processing, with the restrictions noted earlier about contractual processing. If we judge that your account has become dormant, for example if you haven't booked for several years, we will stop processing your data and anonymise or delete it.
You may opt out of receiving information from us by e-mail using the unsubscribe link in our marketing email.
You may request a copy of the information held about you by us.
You may request that we amend the data we hold about you. We reserve the right to verify that any requested amendments are accurate.
You may request that we delete your data but where we are required to maintain the integrity of our records we may choose to anonymise your data instead. If you would like to suppress all contact from us we will need to keep limited personal data in order to comply with this request.
To exercise your choices, indicate your wishes at the point of our collection or get in touch with us using the contact details at the bottom of this page.

Where do we process data?
Upset The Rhythm processes data at our registered offices and (under contract) at the sites of data processors and third parties appointed by us. Examples of third party data processors we use include our various ticketing vendors and our Big Cartel postal mailing house, as well as our email delivery system.
We apply UK data protection law to our processing and instruct all third parties to do the same.

What data do we collect and how?
Upset The Rhythm processes personal data from people when they buy from our ticketing vendors or online shop. We will store and process any personal data you provide us with along with a history of inbound and outbound communications and your purchases and donations for the purposes set out in this policy.

How do we keep data secure?
We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use. Our processors are bound by contract to do the same.
If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely. Our card payments are processed by third parties who are accredited with the Payment Card Industry Data Security Standard (PCI-DSS).

What happens when I follow links from Upset The Rhythm's website?
If you follow links to other websites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data. Upset The Rhythm has no control over the content of other websites.

Who should I contact if I have some concerns or complaints?
In the first instance please contact us using the contact details at the bottom of this page. If you are not happy with our response, you have the right to lodge a complaint with the supervisory authority, The Information Commissioner's Office:

What if my data falls into a special category?

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information without your consent. For example, we record your request for an accessible seat or parking space along with any reasons you provide for the request. We will only use this information in order to facilitate your visit or otherwise accommodate your needs and it will not form part of any of the other processing described in this policy.

What happens when this policy changes?
This privacy policy was published on 24 May 2018. Changes may be necessary to this policy to reflect legal or data processing developments or the changing needs of our business. If we change the policy we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you.

Our contact details
If would like to contact us about your data or to exercise any of your rights detailed above, please email us on